GK OmniPOS implementation at Manufactum
The Manufactum Group currently operates three retail formats – Manufactum, Brot&Butter and Magazin – each using different client-server POS solutions. In the future, the GK OmniPOS solution is to be deployed across all three formats.
Manufactum plans to expand system-supported omnichannel processes such as Click&Collect, Click&Reserve and Web-Order&Store-Returns, while adapting its existing SAP architecture and optimising current processes.
Three retail formats, one unified POS solution:
With GK OmniPOS and the integration of SAP CAR and SAP PO, Manufactum is laying the technical foundation for new omnichannel processes and a modernised POS landscape.
Modernisation of the SAP architecture and POS systems
SAP PO and SAP CAR are being integrated into the system architecture from both a technical and process perspective. Manufactum is also bringing its SAP Retail system up to date with an EHP8 upgrade and the introduction of the SAP HANA database. The existing POS hardware is being replaced with state-of-the-art components and supplemented by mobile POS systems with Wi-Fi connectivity. With this complete technological makeover, the new POS landscape will be a perfect fit for Manufactum’s beautiful department stores. For card payments, Manufactum is introducing paperless processing.
Discovery phase and alignment of requirements
The project began in October 2017 with a discovery phase to evaluate and verify the requirements for the new hardware and software. A total of eight workshops were held to align technical aspects (including architecture, interfaces and hardware) with business processes (including receipts sent by email and real-time inventory information from SAP CAR).
App enablement for integrated POS processes
One of the project's key areas of focus is app enablement technology, which allows app data to be transferred directly to the POS transaction screen. One example is the payment of mail-order invoices. The outstanding invoice is retrieved from SAP Retail, and the invoice amount is transferred to the POS system for payment.
Integration of new technologies and planned rollout
Integrating new technologies and functionalities while ensuring their compatibility with existing (and optimised) processes and interfaces is a high priority within the project. The aim is to provide transparency for end users and enable them to work effectively, ultimately offering customers an excellent shopping experience and personalised service. Behind the scenes, this is supported by a strong focus on maintainability and operations, as well as the new technologies and integration methods.
Throughout the project, Manufactum has consistently demonstrated openness to new ideas, regularly leading to highly productive and constructive discussions.
In 2018, the new hardware and software are scheduled to go live at a pilot location in Germany and at a new location in Austria from the outset. This will be followed shortly afterwards by a rollout across all Manufactum department stores and subsequently to the other retail formats.
About Manufactum
Manufactum, headquartered in Waltrop, is a retail company founded in 1987 and part of the Otto Group. Its product range includes clothing, home furnishings, garden products, personal care products and household goods. Products are sold through its online shop, mail-order business and Manufactum department stores in Germany and Austria. The group also includes the Manufactum Brot & Butter food outlets and MAGAZIN furniture stores.
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Published on 25 May 2018 | Photos: Manufactum GmbH, Waltrop