SAP Application Management Services (SAP AMS) with consenso – for operation, support and further development
As an experienced SAP consultancy, we provide comprehensive application management for your systems: with dedicated delivery teams, a personal service manager and a structured transition process – complemented by AI-powered services designed to boost efficiency.
From your first support ticket to the ongoing optimisation of your SAP landscape: you’ll be working with a partner who truly understands your systems and processes.
Let’s work together to make your SAP operations more stable and efficient. With consenso’s SAP Application Management Services.
Request a consultation nowOur SAP AMS model at consenso
Many companies running SAP systems face rising costs, long response times and unclear responsibilities within support. consenso can help you to tackle these challenges in a structured way.
Continuous monitoring acts as an early warning system and reduces operational risks before they arise.
The Service Manager is responsible for the overall operation of the entire AMS.
Our dedicated delivery teams have an in-depth understanding of your systems and processes. They draw on additional expertise when necessary to address requirements efficiently and precisely.
Our range of services as a provider of SAP Application Management Services
We take care of the end-to-end operation and further development of your SAP landscape – from functional consultancy and technical operations to support and quality assurance. In doing so, we ensure the stability, performance and continuous optimisation of your systems.
- Functional consultancy and further development of SAP applications
- Technical operation, monitoring and system optimisation
- Fault analysis, support and quality assurance
Benefit from SAP Application Management Services with consenso. Pragmatic, reliable, and managed onshore.
Our recommendation for SAP AMS: Onshore
Many companies are faced with the question of how to organise their SAP application management most effectively. Our recommendation is clear: we rely on onshore teams for operations and support. Direct communication, a shared language and short decision-making processes ensure stable workflows and rapid solutions – particularly in complex SAP environments.
Situations in which nearshore outsourcing makes sense
Nearshore outsourcing can be a useful addition to clearly defined areas such as problem or change management. This enables further scaling up without relinquishing central responsibility.
Our approach
At consenso, control, accountability and communication remain firmly rooted onshore. Nearshore operations can provide targeted support – without compromising on quality or transparency.
Greater efficiency in SAP AMS through AI-powered support
With our Agentic Support, we combine traditional SAP application management with modern automation.
The aim is to reduce the workload associated with recurring support processes significantly, while also improving the quality of service.
Intelligent agents analyse incoming tickets, assess their content, and automatically initiate standardised processes. This means that many routine cases are resolved without manual intervention, allowing our experts to focus on complex issues.
The result: faster response times, reduced processing costs and a scalable SAP operation – without the need to take on additional staff or compromising on quality.
Practical Application of Agentic Support
For us, AI in SAP support is already an integral part of modern operational models. With Agentic Support, we automate routine tasks, thereby reducing the operational workload. This frees up more time for complex issues while maintaining consistent service quality.
A structured SAP AMS transition – ensuring a smooth transition to production.
The transition to a new SAP Application Management system must be smooth and risk-free for your day-to-day operations. That is why we are focusing on a clearly structured transition involving defined phases, transparent communication, and a phased handover of responsibilities.
1. Ramp-up: joint planning and knowledge-building
During the ramp-up phase, we establish the groundwork for a successful partnership. We plan the transition together and, through structured knowledge transfer, ensure that we have a detailed understanding of your system landscape, processes and requirements.
2. Transition: setting up and controlled handover
During the transition phase, we will set up the AMS environment and establish all the processes and documentation necessary for its operation. Through testing and verification, as well as a phased handover of responsibilities, we ensure that all services operate stably and reliably.
3. Implementation: stabilisation and transition to normal operations.
After the handover, we stabilise day-to-day operations to ensure consistent service quality. Once the transition has been accepted by both parties, we will move seamlessly into regular AMS operations.
Achieving stable SAP operations with consenso – even during the transition.
Our answers to frequently asked questions about SAP AMS
- What is SAP Application Management Services (SAP AMS)?
SAP AMS covers the operation, support and further development of your SAP systems. The aim is to ensure stable and continuously optimised system operation. - What benefits does SAP AMS offer with consenso?
Clear lines of responsibility, dedicated points of contact and well-coordinated teams ensure operational stability. Combined with monitoring and AI, this results in efficient, scalable SAP support. - How does consenso differ from traditional SAP AMS providers?
We work with dedicated teams, a central service manager and proactive operational management. This enables us to avoid reactive ticket handling and enhance system stability. - What does ‘onshore SAP AMS’ mean?
Support and management are handled entirely in Germany. This ensures direct communication, high transparency and quick coordination. - Can SAP AMS at consenso also include nearshore services?
Yes, in specific areas such as problem or change management. However, responsibility and control remain firmly onshore. - What role does AI play in SAP AMS?
AI automates routine support processes, reducing the workload of the operations team. This enables standard cases to be handled more quickly and efficiently.
Start using SAP Application Management Services from Consenso now!
Drawing on our extensive experience of SAP spanning over 25 years, our in-depth knowledge of retail and consumer products processes, and our expertise in cutting-edge AI and automation, we create stable yet future-proof SAP environments.
Our approach combines clear lines of responsibility, well-coordinated teams, and intelligent support from Agentic Support, enabling us to work more efficiently without compromising on quality.